Refund Policy

🔁 Refund Policy – Customizey

At Customizey, each piece is made to order and customized just for you — with names, dates, handwriting, or photos that are unique and personal.

Because of this, we do not offer refunds or exchanges on personalized items unless:

  • The item arrives damaged

  • There is a mistake on our part (wrong name, date, or design)

✅ If there’s an issue:

Please contact us within 48 hours of receiving your order with clear photos and your order number. We’ll be happy to review the case and offer a replacement if eligible.

❌ Non-refundable situations:

  • You ordered the wrong size or spelling without contacting us in time

  • You changed your mind after the order was placed

  • The order was delayed due to incorrect shipping information

We appreciate your understanding as we work hard to create meaningful, made-to-order jewelry just for you.

If you have questions, we’re always here to help!